Covéa Protection Juridique's legal experts, untangling your worries

Covéa Legal Protection encompasses the legal protection offerings of MAAF, MMA, and GMF brands. These services enable individuals and businesses to receive legal advice and support when dealing with disputes. The company provides an average of 645,000 legal consultations annually.
 

The three pillars of legal protection support

Practising as a legal protection lawyer involves assisting policyholders through three key missions:

Informing policyholders

When contacted by policyholders in distress, legal information lawyers provide personalised advice and information. During the call, the lawyer identifies the client to access their information and understands the situation. They consult legal provisions to inform the policyholder: “My daily role is to inform policyholders about their rights, answer their questions, and guide them through the necessary steps,” explains Charlotte, a legal information lawyer.

Legal information lawyers also offer practical assistance, such as providing letter templates. Maud, a legal information lawyer, values the human aspect of her job: “We do more than just provide information and send a simple legal text to the policyholder. Sometimes, we need to reassure panicked callers and go beyond emotions to understand the situation and deliver the most comprehensive information possible.”

Prioritising Amicable Dispute Resolution

In addition to their informational role, these troubleshooters use their expertise to prioritise amicable dispute resolution at every stage of the case. A well-conducted negotiation is preferable to a costly and time-consuming trial. Whether in legal information or dispute management, Covéa Legal Protection lawyers are all negotiation specialists.

After reviewing the policyholder’s case, the lawyer contacts them to discuss possible outcomes and determine what they are willing to accept in the negotiation. The lawyer handles phone exchanges with the opposing party and sends correspondence. “In dispute management, I propose the most suitable strategy to defend the policyholder and, if the context allows, enter into negotiations to try to resolve the dispute amicably,” details Kamel, a legal information and dispute management lawyer. Two out of three times, amicable negotiations are successful.
 

Support during judicial procedures

If amicable negotiations fail, the assigned lawyer coordinates the client’s judicial procedure from start to finish. If the policyholder does not have a sollicitor, the legal protection lawyer can appoint one. Throughout the procedure, the lawyer maintains contact with various stakeholders (sollicitors, experts, bailiffs, etc.) to centralise information and provide regular updates to the policyholder on the case’s progress.

“My mission is to resolve policyholders’ disputes primarily amicably. If that doesn’t work, I follow the judicial procedure. The important thing is to keep the client informed, explain the steps, and give them visibility on timelines. And, of course, to support them to the end, especially in monitoring the execution of the court’s decision,” explains Arnold, a dispute management lawyer.
 

Supporting policyholders is a key aspect of the lawyers’ work. Thanks to them, policyholders do not feel helpless in their legal proceedings. This is one of the most rewarding aspects of the profession, according to Audrey, a dispute management lawyer: “It allows us to apply the law to help these people. We reassure them in the face of anxiety and support them throughout the process with availability and pedagogy.”
 

Covéa Legal Protection lawyers have an essential mission that helps policyholders regain peace of mind in the face of legal troubles. With their legal expertise, they can inform policyholders comprehensively and support them with a constant focus on their satisfaction. Legal protection plays an important social role: its moderate cost helps democratise the law and make justice accessible to all.