Compliance and ethics

The Compliance department is responsible for making sure that our operations comply with applicable laws and regulations, and ensures in particular that we control our compliance risks.

This culture of ethics and compliance contributes to the company’s image. It is an asset that creates value by securing the future of the Group’s operations.

Our operational governance

Covéa’s ethics charter

Covéa’s ethics charter lays down the framework and code of conduct shared by all Group employees and our corporate officers (directors and executives).

It also provides a framework for conveying the company’s values by adopting appropriate behaviours.

The charter is based on four main pillars:

1- Social responsibility

• Promoting inclusion and diversity.
• Combating discrimination, harassment and sexist behaviours.
• Ensuring health and safety at work.
• Promoting human rights, ensuring in particular that employees’ privacy is protected.
• Protecting the environment and advocating sustainable procurement.

2- Protecting our customers

• Protecting the interests of our customers by providing tailored advice and regularly launching new products to ensure they meet the needs of the target market.
• Identifying and handling customer complaints in a practical and effective way, and implementing corrective measures in the case of any failings.
• Protecting our customers’ data.

3- Business ethics

• Combating corruption, fraud, money laundering and terrorist financing.
• Apply international sanctions.
• Preventing conflicts of interest.
• Acting in an ethical way with regard to all external stakeholders.
• Respecting rules relating to market abuse.

4- Protecting the Group’s assets

• Ensuring data protection and confidentiality.
• Ensuring the security of our IT systems and hardware.
• Communicating in a responsible way.

Covéa’s anti-corruption policy

The risks of bribery and influence peddling are a major issue for Covéa due to the possible consequences.

In proven cases of bribery or influence peddling, criminal or administrative penalties may be imposed on our operations, in addition to damaging our reputation and a loss of confidence for our stakeholders.

Our anti-corruption code of conduct aims to raise employees’ awareness about the corruption risks inherent to our business.

As an appendix to the rules of procedure, any breach of this code of conduct may result in disciplinary action.

It makes it possible for anyone to identify the main situations of corruption risk, understand the applicable rules and adopt appropriate behaviours. 

The code is supplemented by operational guidelines concerning in particular:

• Gifts and invitations.
• Hospitality.
• Conflicts of interest.

The code also informs our various external stakeholders of the Group’s anti-corruption principles and rules.

Duty of vigilance at Covéa

Duty of vigilance aims to make large groups accountable for the risks of serious violations of human rights and fundamental freedoms, as well as risks to people’s health and safety, and environmental protection, as a result of their activities due to their subsidiaries, subcontractors or suppliers.

Covéa has published a vigilance plan that includes:

• Risk mapping to identify, analyse and rank the various risks.
• Regular assessment of the situation of the subsidiaries, subcontractors and suppliers we work with on the basis of our risk mapping.
• Implementation of measures to mitigate risk or prevent serious breaches.
• An internal whistleblowing system to report risks of serious breaches as mentioned above.
• Monitoring of the implementation of measures taken and assessment of their efficacy.

Covéa’s internal whistleblowing system

The development of a culture of integrity relies on the detection of malfunctions and the most serious breaches.

Anyone (employee or third party) can use Covéa's internal alert system to report illicit or unethical behavior they witness, such as:

- A violation (crime or offense);

- A threat or harm to the general interest;

- A violation of a regulation;

- A breach of Covéa's anti-corruption code of conduct;

- Risks of serious violations of human rights, fundamental freedoms, the health and safety of individuals, and the environment, under the duty of vigilance.

These facts must necessarily be directly related to Covéa Group's activities.

The report should help identify practices on which the Group can improve. It must be made in good faith and in the general interest.

The internal alert system is not suitable for reporting individual situations (in particular, complaints related to an insurance contract).

If you wish to make a complaint:

Covéa has a secure platform for collecting and processing reports, which ensures the confidentiality of the identity of the whistleblower.

Individuals can benefit from whistleblower status if they comply with the conditions provided by law.